In today’s blog post, I would like to discuss the importance of a good waiter and waitress team. To start off, i’ll talk about my experience at the Vietnamese “Pho” noodle house restaurant I ate at today vs the one I went to last week. The first one was located here in Stockton California. I walked in through the doors and proceeded to wait to be seated at a table. We waited… and waited… and waited. It was as if I was being ignored for a solid 15 minutes. When we finally got to our table, the waitress gave us our menus without saying a word and rushed right off. There was no apology for the wait or friendly conversation to break the ice. She did absolutely nothing to make me feel like my business was wanted, and that was just it… she made me really want to take my business elsewhere. When we finally got our food, we decided that we hadn’t had soup that good at any other restaurant. It was the best pho we had ever had. The other pho restaurant was a very different experience. When we walked in, there was someone there whose job it was to greet people and find them a table. She was very friendly and really tried to find us the best table. Once we were seated, the waitress came by and asked us how our day was going and really seemed concerned for our well being. She gave us her opinion on the best items on the menu and got our order out very quickly. The only negative aspect was the fact that the pho was not even half as good as the first restaurant; however, I would choose the second place 9 times out of 10. This is because the experience there was so much better and made me feel “at home”. It is very important that a restaurant not only strives to have amazing food, but to have amazing service as well. The first restaurant lost a value customer because of their lack of good service.
Today I will be discussing some new restaurants I ran into this weekend when I took my family out for dinner. One of which was a traditional seafood restaurant while the other was one where you order oysters by the shell. The seafood restaurant was very appealing from the outside because of the “under the sea” theme they had decorated the entire front patio in. Now i’m not referring to gross stuff like fish skeletons and sea slugs… There were fish nets, fake tropical sea creatures, a synthetic river, and other aquatic related decorations. The oyster bar I talked about didn’t even put in half the effort to make their exterior look nice. What I am pointing out is the effort level into making the outside of the restaurant to make it seem appealing. The appearance of the exterior of a restaurant is very important for many reasons. One of which is the way that customers choose where they wish to eat. No one wants to eat at a restaurant that looks “sketch” or dirty and gross. If it is apparent that money has gone into making the outside look appealing, then people will associate it with the quality of the food there. An ideal example of this is the popular food chain “Fridays”. The food is sub par, but he decorations create an atmosphere that is fun to be in and brings up the mood in the restaurant.
The topic I would like to discuss in today’s post questions the importance of restaurant location in today’s society. When restaurants are looking for a location to set up shop, they are typically looking for the most visible location. This may have been the most important aspect of a restaurant. People want to go eat at restaurants that they have seen before right? Well I have reason to believe that this aspect of restaurant entrepreneurship is changing as time goes on. I was thinking the other day, and I came to the conclusion that my favorite places to eat doesn’t include Buffalo Wild Wings, McDonalds, Olive Garden, or any other well known restaurants. They are all “hole in the walls”, meaning that they are small hidden restaurants usually family owned operated. My favorite restaurants have food that is just as good, if not better, than the competing popular chains we all have come to know so well. Thinking about it some more, I realized that these smaller restaurants were just as busy as the popular chains. This made me wonder. Why do people prefer these smaller restaurants remain just as popular as the bigger ones in spite of their location and how do people come across them and decide to go? I did some investigating and made the observation that the more time passes, the more people use technology to find places to eat. People can post reviews on apps and tell others where the “good food is at”. That is how I have come to find all of my favorite restaurants thus being connected to social technology is more important than location in the modern day.
As i stated in my “about me” page, I am a live to eat (rather than an eat to live) type of guy. Food is practically what I live for because I love the taste of it, the smell of it, the memories of the people I shared a meal with, and pretty much everything else about it. I would really like to discuss more about the restaurants rather than its food. These topics could include anything from the waiter/waitress services to how clean the restrooms are. I will be bringing up topics about restaurants that the average person may not have thought about before. These topics are characteristics that can make or break a restaurant that may not be noticeable unless looked for. Another subject I will be discussing in this blog are the differences in restaurants in different areas, cities, and countries. I have done a lot of traveling in my lifetime and cannot wait to share these experiences in my blog. Another characteristic about myself that has to do with food is the fact that I am an athlete and have to watch what I eat. I will be discussing the best types of restaurant to go to when one is trying to stay fit. The things I mentioned here are only a handful of the types of discussion I will be going over regarding restaurants and I cannot wait to get to them all.